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“I’ve got my confidence back. I’m so happy to wear dresses and shorts again — I’d forgotten what that felt like.”
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At Margaux, customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review the conditions below.
You may request a return within 60 days of receiving your order.
To be eligible for a return, your item must be returned in its original condition, unworn, unused, and with its original packaging.
For hygiene reasons, products that have been worn, washed, damaged after delivery, or show signs of use may not be eligible for return, except where required by applicable law.
To start a return, please contact our customer support team before sending your item back. Returns sent without prior authorization may not be accepted.
Unless the product received is defective, damaged, or incorrect, return shipping costs are the responsibility of the customer.
Products must be returned to the return address provided by our customer support team. Depending on your location and our fulfillment arrangements.
Please do not return your order to the address shown on the original shipping label unless our customer support team specifically instructs you to do so.
We strongly recommend using a tracked shipping service. Margaux cannot be responsible for return parcels that are lost in transit.
Please inspect your order upon delivery.
If your item arrives damaged, defective, or you receive the wrong product, contact us as soon as possible with your order number and clear photographs of the item.
Once verified, we will work with you to provide an appropriate solution, which may include a replacement or refund.
Where Margaux is responsible for the issue, you will not be required to bear return shipping costs where applicable.
Once your return has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow your bank or payment provider additional processing time before the refund appears on your account.
Original shipping charges, if any, are non-refundable except where required by law or where the return results from an error on our part.
We process orders quickly. If you wish to cancel or modify an order, contact us as soon as possible after placing it.
We cannot guarantee that an order can be cancelled or modified once it has entered processing or has been shipped.
If you need a different size or item, please contact our customer support team. We will let you know the available options based on your order and product availability.
Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.